Privacy Policy
At Exclusive Services Mallorca, we are committed to protecting the privacy of our customers and take our responsibility regarding the security of our customers’ information very seriously. We will be clear and transparent about the information we collect and what we will do with that information.
This policy sets out the following:
– What personal data we collect and process about you as a customer and your use of our website, mobile applications, and online services.
– Where we obtain that data from.
– What we do with that data.
– How we store it.
– To whom we transfer/disclose that data.
– How we manage your data protection rights.
– And how we comply with data protection regulations.
All personal data is collected and processed in accordance with the General Data Protection Regulation (GDPR).
There is no obligation to have a Data Protection Officer in accordance with Article 37 of Regulation (EU) 2016/679. At Exclusive Services Mallorca, we process the information you provide to us in order to deliver the services and/or sell the products you have contracted through our website, and to manage the sending of information and commercial prospecting. To be able to offer you services according to your interests, we will create a commercial profile based on the information provided. No automated decisions will be made based on this profile.
Your data may be used for the following purposes:
**To provide the products and services you request:** We use your information to deliver the services you have asked for.
**To contact you in case of changes to the contracted service:** We send you communications about the services you have requested and any changes to those services. These communications are not for commercial purposes and you cannot opt out of receiving them.
**To verify/check your credit card or any other payment card:** We use your payment details for accounting, billing, and auditing purposes and to detect and/or prevent any fraudulent activity.
**For administrative or legal purposes:** We use your data to conduct statistical and marketing analyses, check systems, perform customer surveys, carry out maintenance and development operations, or resolve a dispute or claim. Please note that we may carry out profiling based on the data we have obtained from you for statistical and marketing analysis purposes. Any profiling activity will only be carried out with your prior consent and ensuring that all the data on which it is based is correct. By providing us with any personal data, you explicitly accept that we may use it to carry out profiling activities in accordance with this Privacy Policy.
**For security, health, administrative, and crime prevention/detection reasons:** We may provide your data to government authorities or law enforcement agencies in compliance with legal requirements.
**Communications with customer service:** We use your data to manage our relationship with you as our customer and to improve our services and your experience with us.
**Marketing:** From time to time, we will contact you via electronic communications to provide you with information regarding promotions and complementary products. However, you will have the option to accept or reject such communications by indicating your preference at the time of booking. In all electronic communications we send you, you will also have the opportunity to indicate that you no longer wish to receive our direct marketing material.
We will only process your personal data when we have a legal basis to do so. The legal bases will depend on the reasons we have collected and need to use your personal data.
We may also process your personal data for one or more of the following reasons:
– To comply with a legal obligation.
– Because you have consented to us using your personal data (for example, for marketing purposes).
– To meet our legitimate interests in operating (for example, for administrative purposes).
Only children aged 16 or over can provide their own consent. For children under that age, the consent of the parents or legal guardians is required.
We will not retain your data for longer than strictly necessary to fulfill the purposes for which they are being processed. To determine the appropriate retention period, we will consider the amount, nature, and sensitivity of the personal data, the purposes for which we process them, and whether we can achieve those purposes through other means.
We must also consider the periods during which it may be necessary to retain personal data to comply with our legal obligations (for example, in relation to claims) or to resolve complaints or inquiries and protect our legal rights in the event of a claim.
When we no longer need your personal data, we will delete or destroy them securely. We will also consider whether, over time, we can reduce the personal data we use and how we can do so, and whether we can anonymize your personal data so that they can no longer be associated with or identify you, in which case we may use such information without further notice to you.
We follow strict security procedures when storing and disclosing your personal data to protect it from accidental loss, damage, or destruction. The data you provide us is safeguarded using SSL (Secure Socket Layer) technology. SSL is the industry standard method for encrypting personal data and credit card information so that it can be securely transmitted over the Internet.
We may disclose your information to trusted third parties for the purposes outlined in this Privacy Policy. We require all third parties to have appropriate technical and operational security measures in place to protect your personal data, in accordance with the GDPR.
The organization ensures the confidentiality of personal data. However, the Company and/or Entity will disclose personal data and any other information within its possession or accessible through its systems to competent public authorities as required by applicable legal and regulatory provisions. Personal data may be retained in the files owned by Exclusive Services Mallorca even after the relationships formalized through the company’s website have ended, exclusively for the purposes mentioned above and, in any case, for the periods legally established, available to administrative or judicial authorities.
Data will not be transferred to third parties except when required by law. There are no plans to transfer data to third countries. No adequacy decisions, safeguards, binding corporate rules, or specific applicable situations are anticipated.
Under certain circumstances, by law you have the right to:
– **Request information** about whether we hold personal data about you, and if so, what data it is and why we have it or are using it.
– **Request access** to your personal data (commonly known as a “subject access request”). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
– **Request correction** of the personal data that we hold about you. This allows you to correct any incomplete or inaccurate information we hold about you.
– **Request erasure** of your personal data. This enables you to ask us to delete or remove your personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see next section).
– **Object to processing** of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground. You also have the right to object where we are processing your personal data for direct marketing purposes.
– **Object to automated decision-making**, including profiling, that is not to be subject to any automated decision-making by us using your personal data or profiling of you.
– **Request restriction of processing** of your personal data. This enables you to ask us to suspend the processing of your personal data; for example, if you want us to establish its accuracy or the reason for processing it.
– **Request the transfer** of your personal data to you or to a third party in a structured, commonly used, machine-readable format (known as data portability).
– **Withdraw consent**. In the limited circumstances where you may have provided your consent to the collection, processing, and transfer of your personal data for a specific purpose, you have the right to withdraw your consent for that specific processing at any time. Once we have received notification that you have withdrawn your consent, we will no longer process your information for the purpose or purposes you originally agreed to, unless we have another legitimate basis for doing so in law.
If you wish to exercise any of these rights, please contact our Data Controller at Exclusive Services Mallorca · NIF: B57708299 · C/ Pins, 7 – 07610 Can Pastilla, Illes Balears · Phone: +34 664 23 08 39 · Email: info@exclusiveservicesmallorca.com, attaching a copy of your ID card in both cases.
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request for access is unfounded or excessive. Alternatively, in such circumstances, we may refuse to comply with your request.
We may need to request specific information from you to help us confirm your identity and ensure your right to access information (or to exercise any of your other rights). This is another appropriate security measure to ensure that personal data is not disclosed to any person who has no right to receive it.
Our Privacy Policy is subject to periodic changes, and any updates will be communicated to you via email or a notice on our website.
Cookie Policy
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A cookie is a file that is downloaded to your computer when you access certain web pages. Cookies allow a website, among other things, to store and retrieve information about a user’s browsing habits or their device, and depending on the information they contain and how you use your device, they can be used to recognize the user. The user’s browser stores cookies on the hard drive only during the current session, taking up minimal memory space and not harming the computer. Cookies do not contain any specific personal information, and most of them are deleted from the hard drive at the end of the browser session (known as session cookies).
Most browsers accept cookies as standard and, regardless of them, allow or prevent temporary or stored cookies in security settings.
Without your explicit consent – by enabling cookies in your browser, exclusiveservicesmallorca.com will not link the stored data in cookies with your personal data provided at the time of registration or purchase.
as, almacenar y recuperar información sobre los hábitos de navegación de un usuario o de su equipo y, dependiendo de la información que contengan y de la forma en que utilice su equipo, pueden utilizarse para reconocer al usuario. El navegador del usuario memoriza cookies en el disco duro solamente durante la sesión actual ocupando un espacio de memoria mínimo y no perjudicando al ordenador. Las cookies no contienen ninguna clase de información personal específica, y la mayoría de las mismas se borran del disco duro al finalizar la sesión de navegador (las denominadas cookies de sesión).
La mayoría de los navegadores aceptan como estándar a las cookies y, con independencia de las mismas, permiten o impiden en los ajustes de seguridad las cookies temporales o memorizadas.
Sin su expreso consentimiento –mediante la activación de las cookies en su navegador excusiveservicesmallorca.com no enlazará en las cookies los datos memorizados con sus datos personales proporcionados en el momento del registro o la compra.
Technical cookies: These are those that allow the user to navigate through a website, platform, or application and use the different options or services that exist within it, such as controlling traffic and data communication, identifying the session, accessing restricted access areas, remembering the elements that make up an order, carrying out the purchasing process of an order, requesting registration or participation in an event, using security elements during navigation, storing contents for video or sound broadcasting, or sharing contents through social networks.
Personalization cookies: These are those that allow the user to access the service with some predefined general characteristics based on a series of criteria on the user’s terminal, such as the language, the type of browser through which they access the service, the regional configuration from which they access the service, etc.
Analytical cookies: These are those that, whether processed by us or by third parties, allow us to quantify the number of users and thus carry out statistical measurement and analysis of the use made by users of the service offered. For this purpose, we analyze your browsing on our website in order to improve the range of products or services we offer you.
Advertising cookies: These are those that, whether processed by us or by third parties, allow us to manage advertising spaces on the website as effectively as possible, adapting the content of the advertisement to the content of the requested service or to the use you make of our website. For this, we can analyze your browsing habits on the Internet and show you advertising related to your browsing profile.
Behavioral advertising cookies: These are those that allow the most effective management possible of the advertising spaces that, if applicable, the publisher has included on a website, application, or platform from which the requested service is provided. These cookies store information on user behavior obtained through continuous observation of their browsing habits, which allows the development of a specific profile to display advertising based on it.
Exclusive Services Mallorca’s website may use third-party services that, on behalf of Exclusive Services Mallorca, collect information for statistical purposes, on the user’s site usage, and for providing other services related to the website’s activity and other internet services.
In particular, this website uses Google Analytics, a web analytics service provided by Google, Inc., located in the United States with headquarters at 1600 Amphitheatre Parkway, Mountain View, California 94043. For the provision of these services, Google Analytics uses cookies that collect information, including the user’s IP address, which will be transmitted, processed, and stored by Google according to the terms set forth on the Google.com website. This includes the possible transmission of such information to third parties when required by law or when such third parties process the information on behalf of Google.
You can manage website cookies through your browser settings, where you always have the option to accept, reject, or delete cookies. If you choose to change your settings, please note that certain functions and features may not perform as intended when using Exclusive Services Mallorca’s services. Browser settings vary slightly, so you should pay attention to the relevant settings to manage cookies.
For more information about cookies, visit the following websites, which provide detailed information on different types of cookies, their uses, and how to manage your cookie preferences:
– [Cookiepedia](http://www.cookiepedia.co.uk/index.php?title=How_to_Manage_Cookies)
– [AboutCookies.org](http://www.aboutcookies.org/)
You can also click below for detailed information on disabling and deleting cookies in some of the most common browsers:
– [Mozilla Firefox®](https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences)
– [Microsoft® Internet Explorer](https://support.microsoft.com/en-us/help/17442/windows-internet-explorer-delete-manage-cookies)
– [Google Chrome™](https://support.google.com/chrome/answer/95647)
– [Safari®](https://support.apple.com/guide/safari/manage-cookies-and-website-data-sfri11471/mac)
Advertising companies also offer the option to opt out of personalized advertising, if preferred. This option does not disable cookie installation but prevents these companies from using and collecting certain data.
We follow strict security procedures when storing and disclosing your personal data to protect it from accidental loss, damage, or destruction. The data you provide us with is protected using SSL (Secure Socket Layer) technology. SSL is the industry standard method for encrypting personal data and credit card information to securely transfer them over the Internet.
We may disclose your information to trusted third parties for the purposes outlined in this Privacy Policy. We require all third parties to implement appropriate technical and operational security measures to protect your personal data, in accordance with GDPR requirements.
The organization ensures the confidentiality of personal data. However, the Company and/or Entity will disclose personal data and any other information in its possession or accessible through its systems to competent public authorities as required by applicable legal and regulatory provisions. Personal data may be retained in the files owned by Exclusive Services Mallorca even after the relationships formalized through the company’s website have ended, exclusively for the purposes stated above and, in any case, for the legally established periods, available to administrative or judicial authorities.
No data will be transferred to third parties, except where required by law. There are no plans to transfer data to third countries. No adequacy decisions, guarantees, binding corporate rules, or specific applicable situations are taken.
The User expressly accepts, by using this Site, the processing of the information collected in the manner and for the purposes mentioned above. The User also acknowledges being aware of the possibility to reject the processing of such data or information by rejecting the use of Cookies through the appropriate settings in their browser. However, blocking Cookies in your browser may prevent you from fully using all the functionalities of the Website.
If you have any doubts about this cookie policy, you can contact Exclusive Services Mallorca at info@exclusiveservicesmallorca.com.
The text model shown has attempted to follow all the guidelines of the AGPD. However, as I have previously stated in this post, doing so in this way or with this text cannot guarantee compliance with the cookie law according to the AGPD’s interpretation (although I understand it is the closest approximation). To ensure compliance, we will have to wait for the clarifications that the AGPD will undoubtedly provide soon.